Recover Revenue
with Rover.

Rover connects to your customer service inbox and Shopify store: sentiment, themes, response times, and what it's worth.

We only use your email to tell you when signups reopen. See our
Privacy Policy.

Privacy Policy

Version 2026-10-04

This Privacy Policy explains what personal information Rover Intelligence LLC ("Rover", "we", "us") collects through the Rover website and application (the "Service"), how we use it, and the choices you have.

1. Two kinds of information

We handle personal information in two different roles:

  • Information about you, our user. We decide how this is used, and this policy describes it in full.
  • Information about our users' customers. When a business connects its support desk or store to Rover, we receive information about that business's own customers. We process it only on that business's behalf and instructions, as its service provider (or "processor"). If you are a customer of a business that uses Rover and have a question or request about your information, please contact that business; we will help it respond.

2. Information we collect

  • Account information: your email address, your name and profile picture if you provide them, your time zone, and your password, which we store only in hashed form. If you sign in with Google, we receive your name, email address and a Google account identifier.
  • Brand information: the name and industry of each brand you create, and who its members are.
  • Billing information: payments are handled by Stripe. We do not receive or store your card number. We keep the Stripe customer and subscription identifiers, your plan and its status.
  • Data from connected services: when you connect Gorgias, we retrieve support tickets, their messages, the names and email addresses of the people in them, and your saved replies (macros). When you connect Shopify, we retrieve orders and customer records, including names, email addresses, phone numbers, order contents, amounts, refunds, fulfillment status and marketing consent status. We also store the credentials needed to keep each connection working.
  • Technical and usage information: the IP address and browser type associated with each sign-in session, a record of significant actions taken in your account (such as changes to members, integrations and subscriptions), and standard server logs.
  • Waitlist and support: the email address you give us if you join our waitlist, and the contents of messages you send us.

3. How we use information

  • to provide the Service, including syncing, analyzing and displaying the data you connect;
  • to create and secure your account, and to prevent fraud and abuse;
  • to process payments and manage subscriptions;
  • to send you service messages, such as email confirmation, invitations, password resets, billing notices and notices about your integrations;
  • to answer your questions and provide support;
  • to maintain and improve the Service;
  • to comply with the law and enforce our Terms of Service.

We do not sell personal information, and we do not use it for advertising.

4. Artificial intelligence

To produce sentiment, themes and recommendations, we send the content of support tickets to artificial intelligence providers (OpenAI and Anthropic), who process it on our behalf to return the analysis. We do not use your data, or your customers' data, to train artificial intelligence models, and we use these providers under terms that do not permit them to train their models on it.

5. Who we share information with

We share personal information only with:

  • Service providers that help us run the Service: Vultr (hosting), Stripe (payments), Postmark (email delivery), OpenAI and Anthropic (ticket analysis), Cloudflare (protection against automated abuse on our waitlist form) and Google (sign-in, if you choose it). They may use the information only to provide their services to us.
  • Other members of your brand, who can see the brand's data and its list of members.
  • Authorities or other parties when the law requires it, or when needed to protect the rights, property or safety of Rover, our users or others.
  • A successor if Rover is involved in a merger, acquisition or sale of assets, subject to this policy.

6. Cookies

We use only the cookies needed for the Service to work, which keep you signed in and protect forms against misuse. Our waitlist form uses Cloudflare Turnstile to tell people from automated traffic. We do not use advertising or third-party analytics cookies.

7. How long we keep information

  • Account information is kept for as long as your account exists.
  • Data from connected services is kept for as long as the brand exists in Rover, so that the Service can show history and trends.
  • When you ask us to delete your account, a brand, or its connected data, we delete it within 30 days, except for information we must keep to meet legal, tax or accounting obligations.
  • Waitlist email addresses are kept until signups reopen to you or you ask us to remove yours.

8. Security

We protect personal information with measures that include encryption in transit, hashed passwords, encrypted storage of integration credentials, and access restricted to those who need it. No system is completely secure, and we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you as the law requires.

9. Your choices and rights

You can view and update your profile in the Service, and disconnect an integration at any time. Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses of it. To make a request, write to support@withrover.com. We will not treat you differently for exercising these rights.

10. Where information is processed

Rover is based in the United States, and we and our service providers process information in the United States and other countries. These countries may have data protection laws different from those where you live.

11. Additional information for the European Economic Area and United Kingdom

If you are in the European Economic Area or the United Kingdom, Rover Intelligence LLC is the controller of the information about you described in this policy. We rely on the following legal bases: performance of our contract with you (providing the Service and billing), our legitimate interests (securing and improving the Service, preventing abuse), compliance with legal obligations, and your consent where we ask for it. When we transfer personal information out of the EEA or the UK, we rely on safeguards recognized by law, such as standard contractual clauses. You have the right to lodge a complaint with your local data protection authority.

12. Additional information for California and Canada

California residents have the right to know what personal information we collect and how we use it, to have it corrected or deleted, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined in California law. Canadian residents have the right to access and correct their personal information and to withdraw consent, subject to legal limits; your information may be processed outside Canada, where it is subject to local law.

13. Children

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children.

14. Changes to this policy

We may update this policy. If a change is material, we will notify you by email or in the Service before it takes effect. The version shown at the top of this page identifies the current text.

15. Contact

Rover Intelligence LLC · support@withrover.com

Revenue at risk 12 waiting

$2,340

Open tickets tied to pending orders, oldest first

How it works

Three steps to revenue clarity

Step 1

Connect your tools

Connect your customer service inbox and Shopify. Rover pulls in every ticket, message, and order, automatically.

Step 2

Understand it automatically

AI reads every ticket for sentiment and theme, tuned to your industry. No manual tagging needed.

Step 3

See what it's worth

Rover correlates support activity with order data to show revenue at risk, refund-driving themes, and your most valuable waiting customers.

Features

Everything support ops needs, in one place

Unified inbox

All your tickets, one place. Full message history, synced automatically.

AI sentiment & themes

Know what's actually driving your ticket volume. Sentiment and tags are generated per ticket, tuned to your industry.

Insights that hold your team accountable

Response times against your SLA, sentiment trends, top themes, and macro usage, all in one dashboard.

Revenue Insights

The money question, answered.

Rover connects to your customer service inbox and your Shopify store, then correlates the two so every insight comes with a dollar figure: orders waiting on a reply, refunds tied to specific themes, your most valuable customers in the queue.

Pricing

Simple, transparent plans

We're finalizing plans for launch. Contact us to learn more.

Contact sales

Ready to see what support is really costing you?

We only use your email to tell you when signups reopen. See our
Privacy Policy.

Privacy Policy

Version 2026-10-04

This Privacy Policy explains what personal information Rover Intelligence LLC ("Rover", "we", "us") collects through the Rover website and application (the "Service"), how we use it, and the choices you have.

1. Two kinds of information

We handle personal information in two different roles:

  • Information about you, our user. We decide how this is used, and this policy describes it in full.
  • Information about our users' customers. When a business connects its support desk or store to Rover, we receive information about that business's own customers. We process it only on that business's behalf and instructions, as its service provider (or "processor"). If you are a customer of a business that uses Rover and have a question or request about your information, please contact that business; we will help it respond.

2. Information we collect

  • Account information: your email address, your name and profile picture if you provide them, your time zone, and your password, which we store only in hashed form. If you sign in with Google, we receive your name, email address and a Google account identifier.
  • Brand information: the name and industry of each brand you create, and who its members are.
  • Billing information: payments are handled by Stripe. We do not receive or store your card number. We keep the Stripe customer and subscription identifiers, your plan and its status.
  • Data from connected services: when you connect Gorgias, we retrieve support tickets, their messages, the names and email addresses of the people in them, and your saved replies (macros). When you connect Shopify, we retrieve orders and customer records, including names, email addresses, phone numbers, order contents, amounts, refunds, fulfillment status and marketing consent status. We also store the credentials needed to keep each connection working.
  • Technical and usage information: the IP address and browser type associated with each sign-in session, a record of significant actions taken in your account (such as changes to members, integrations and subscriptions), and standard server logs.
  • Waitlist and support: the email address you give us if you join our waitlist, and the contents of messages you send us.

3. How we use information

  • to provide the Service, including syncing, analyzing and displaying the data you connect;
  • to create and secure your account, and to prevent fraud and abuse;
  • to process payments and manage subscriptions;
  • to send you service messages, such as email confirmation, invitations, password resets, billing notices and notices about your integrations;
  • to answer your questions and provide support;
  • to maintain and improve the Service;
  • to comply with the law and enforce our Terms of Service.

We do not sell personal information, and we do not use it for advertising.

4. Artificial intelligence

To produce sentiment, themes and recommendations, we send the content of support tickets to artificial intelligence providers (OpenAI and Anthropic), who process it on our behalf to return the analysis. We do not use your data, or your customers' data, to train artificial intelligence models, and we use these providers under terms that do not permit them to train their models on it.

5. Who we share information with

We share personal information only with:

  • Service providers that help us run the Service: Vultr (hosting), Stripe (payments), Postmark (email delivery), OpenAI and Anthropic (ticket analysis), Cloudflare (protection against automated abuse on our waitlist form) and Google (sign-in, if you choose it). They may use the information only to provide their services to us.
  • Other members of your brand, who can see the brand's data and its list of members.
  • Authorities or other parties when the law requires it, or when needed to protect the rights, property or safety of Rover, our users or others.
  • A successor if Rover is involved in a merger, acquisition or sale of assets, subject to this policy.

6. Cookies

We use only the cookies needed for the Service to work, which keep you signed in and protect forms against misuse. Our waitlist form uses Cloudflare Turnstile to tell people from automated traffic. We do not use advertising or third-party analytics cookies.

7. How long we keep information

  • Account information is kept for as long as your account exists.
  • Data from connected services is kept for as long as the brand exists in Rover, so that the Service can show history and trends.
  • When you ask us to delete your account, a brand, or its connected data, we delete it within 30 days, except for information we must keep to meet legal, tax or accounting obligations.
  • Waitlist email addresses are kept until signups reopen to you or you ask us to remove yours.

8. Security

We protect personal information with measures that include encryption in transit, hashed passwords, encrypted storage of integration credentials, and access restricted to those who need it. No system is completely secure, and we cannot guarantee absolute security. If we learn of a breach affecting your information, we will notify you as the law requires.

9. Your choices and rights

You can view and update your profile in the Service, and disconnect an integration at any time. Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses of it. To make a request, write to support@withrover.com. We will not treat you differently for exercising these rights.

10. Where information is processed

Rover is based in the United States, and we and our service providers process information in the United States and other countries. These countries may have data protection laws different from those where you live.

11. Additional information for the European Economic Area and United Kingdom

If you are in the European Economic Area or the United Kingdom, Rover Intelligence LLC is the controller of the information about you described in this policy. We rely on the following legal bases: performance of our contract with you (providing the Service and billing), our legitimate interests (securing and improving the Service, preventing abuse), compliance with legal obligations, and your consent where we ask for it. When we transfer personal information out of the EEA or the UK, we rely on safeguards recognized by law, such as standard contractual clauses. You have the right to lodge a complaint with your local data protection authority.

12. Additional information for California and Canada

California residents have the right to know what personal information we collect and how we use it, to have it corrected or deleted, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined in California law. Canadian residents have the right to access and correct their personal information and to withdraw consent, subject to legal limits; your information may be processed outside Canada, where it is subject to local law.

13. Children

The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect personal information from children.

14. Changes to this policy

We may update this policy. If a change is material, we will notify you by email or in the Service before it takes effect. The version shown at the top of this page identifies the current text.

15. Contact

Rover Intelligence LLC · support@withrover.com